WATI is a powerful tool for managing WhatsApp business communications.
Overview
WATI is an innovative platform designed to help businesses communicate more effectively through WhatsApp. This software provides tools that enhance customer interaction and streamline responses, making it easier for businesses to connect with their clients. With WATI, companies can automate messages, manage contacts, and create a more personalized experience for their customers.
Using WATI, businesses can send bulk messages, respond to inquiries quickly, and manage their WhatsApp presence effectively. It is suitable for various industries, including e-commerce, hospitality, and customer service. As the world increasingly turns to digital communication, WATI offers the support that helps businesses stay ahead in a competitive landscape.
The platform is not only user-friendly but also integrates seamlessly with existing systems. WATI's features allow teams to work together more efficiently, ensuring that all customer queries are handled promptly. This improves client satisfaction and helps build lasting relationships.
Pricing
| Plan | Price |
|---|---|
| Annual | $480.00 (Per Year) |
| Monthly | $49.00 (Per Month) |
Key features
Automated Messages
WATI allows you to set up automated replies, saving time on frequent inquiries.
Bulk Messaging
You can send messages to multiple contacts at once, making it easy to share updates or promotions.
Contact Management
WATI offers a simple way to organize and manage your contacts, ensuring no one is missed.
Multi-Agent Support
Teams can collaborate on WhatsApp by having multiple agents manage customer interactions.
Integrations
WATI integrates with CRM and other business tools, making workflow smoother.
Analytics
Track message delivery and customer engagement with built-in analytics features.
Templates
Create and save message templates for quick responses to common questions.
Tagging
Easily tag and categorize conversations to manage different customer needs effectively.
Pros & Cons
Pros
- User-Friendly
- Improves Response Time
- Cost-Effective
- Enhances Customer Engagement
- Supports Team Collaboration
Cons
- Learning Curve
- Limited Free Version
- SMS Costs
- Internet Dependency
- Lack of Offline Support
Feature Ratings
Based on real user reviews, here's how users rate different features of this product.
Process
Scours various channels for brand mentions to proactively seek reparative communications. This feature was mentioned in 25 WATI reviews.
Based on 25 reviewsBased on 28 WATI reviews. Creates and assigns support tickets, scheduling them in a timely manner.
Based on 28 reviewsAllows administrators to create templated responses to frequently asked questions. 25 reviewers of WATI have provided feedback on this feature.
Based on 25 reviewsChannels
Connects employees with customers through a social media solution. This feature was mentioned in 28 WATI reviews.
Based on 28 reviewsAs reported in 30 WATI reviews. Ability to connect agents with customers through email.
Based on 30 reviewsConnects employees with customers through a calling solution. This feature was mentioned in 22 WATI reviews.
Based on 22 reviewsAbility to connect agents with customers through text message solution. 25 reviewers of WATI have provided feedback on this feature.
Based on 25 reviewsInsight
Provides opportunity for customers to give feedback through a survey. 23 reviewers of WATI have provided feedback on this feature.
Based on 23 reviewsDesign
As reported in 93 WATI reviews. Allows planning and deployment of an overall communications strategy.
Based on 93 reviewsBased on 93 WATI reviews. Includes or integrates with content creation apps.
Based on 93 reviewsOutbound communications are segmented and personalized. This feature was mentioned in 103 WATI reviews.
Based on 103 reviewsBased on 93 WATI reviews. Inbound contacts are identified and handled based on history.
Based on 93 reviewsSoftware verifies compliance with GDPR, CAN-SPAM, and other legal requirements. 94 reviewers of WATI have provided feedback on this feature.
Based on 94 reviewsFunctionality
As reported in 68 WATI reviews. Empowers developers to intuitively integrate cloud communications functionality for their applications.
Based on 68 reviewsAs reported in 58 WATI reviews. Grants high speed API calls for fast communications.
Based on 58 reviewsBased on 56 WATI reviews. Enables a wide variety of communication types such as SMS, voice, video, etc.
Based on 56 reviewsSupport
As reported in 62 WATI reviews. Provides clear, effective documentation for API integrations.
Based on 62 reviewsProvides public user forums for support questions and help. 58 reviewers of WATI have provided feedback on this feature.
Based on 58 reviewsConnects users with professional support teams to troubleshoot and finetune integrations. This feature was mentioned in 67 WATI reviews.
Based on 67 reviewsResponses
Customize your chat workflows with rules and automations. 106 reviewers of WATI have provided feedback on this feature.
Based on 106 reviewsBased on 104 WATI reviews. Control who the chatbot converses with (and when).
Based on 104 reviewsHas the ability to connect interlocator with a human agent when the need arises. This feature was mentioned in 102 WATI reviews.
Based on 102 reviewsCan provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 97 WATI reviews.
Based on 97 reviewsCan send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. 91 reviewers of WATI have provided feedback on this feature.
Based on 91 reviewsPlatform
As reported in 101 WATI reviews. Provide tools for live chat on one's website.
Based on 101 reviewsAs reported in 76 WATI reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.
Based on 76 reviewsHas the ability to customize look and feel of chatbot to match` company branding. 98 reviewers of WATI have provided feedback on this feature.
Based on 98 reviewsGives user the ability to analyze conversations with the chatbot and see its performance. 97 reviewers of WATI have provided feedback on this feature.
Based on 97 reviewsAllows for varying access to chatbot and admin settings, depending on user, their role, etc. This feature was mentioned in 88 WATI reviews.
Based on 88 reviewsAs reported in 90 WATI reviews. Can collect and store information from interlocators, such as email, phone number, etc.
Based on 90 reviewsMessaging Channels
As reported in 27 WATI reviews. Ability to send reminders via SMS messaging to a mobile device
Based on 27 reviewsAs reported in 28 WATI reviews. Ability to send reminders via voice messaging
Based on 28 reviewsBased on 48 WATI reviews. Ability to support a two way messaging/conversation between customer and customer support agent
Based on 48 reviewsAdministration
Based on 47 WATI reviews. Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages
Based on 47 reviewsAs reported in 47 WATI reviews. Provides the ability to automate notifications based on user behavior
Based on 47 reviewsAbility to segment audiences based on device type, location, demographics, customer behavior, etc. 42 reviewers of WATI have provided feedback on this feature.
Based on 42 reviewsAbility to integrate with other software that stores customer data to generate reminders (i.e. CRM software) 49 reviewers of WATI have provided feedback on this feature.
Based on 49 reviewsGenerative AI
Allows users to generate text based on a text prompt. This feature was mentioned in 35 WATI reviews.
Based on 35 reviewsWhatsApp Messaging - WhatsApp Marketing
Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications This feature was mentioned in 19 WATI reviews.
Based on 19 reviewsAs reported in 20 WATI reviews. Enables users to send mass WhatsApp marketing campaigns
Based on 20 reviewsFacilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty 20 reviewers of WATI have provided feedback on this feature.
Based on 20 reviewsOffers features for personalizing WhatsApp messages based on customer information or past behavior 20 reviewers of WATI have provided feedback on this feature.
Based on 20 reviewsAllow users to share promotions with subscribers via WhatsApp 20 reviewers of WATI have provided feedback on this feature.
Based on 20 reviewsAs reported in 20 WATI reviews. Provides automated WhatsApp message replies to recipients
Based on 20 reviewsWhatsApp Business Platform - WhatsApp Marketing
Based on 19 WATI reviews. Deliver tailored promotions to specific audience segments
Based on 19 reviewsAs reported in 17 WATI reviews. Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API
Based on 17 reviewsAllow customers to browse, discover, research, purchase, and complete payment in real-time This feature was mentioned in 16 WATI reviews.
Based on 16 reviewsAs reported in 16 WATI reviews. Provides analytics on opt-ins, open and delivery rates, and click-throughs
Based on 16 reviewsRating Distribution
Screenshots
User Reviews
View all reviews on G2Best personalized experience for Whatsapp API for my clients
What do you like best about WATI?
It is extremely useful, easy to use and reliable to work and refer my clients to use it. It has enhanced the messaging experience for both the final clients, as well as for the customer service department, wich has engaged better with their community, bringing the fastest times on replys. The implementation and changes that the team adopted due to using the app has only brought better results in sales driven via Whatsapp.
We use it daily, as the department never sleeps. We started the application and integration and just 24 hours later, we were already working on Wati. I really have never used nor required for customer support, as the integration works completely fine.
What do you dislike about WATI?
Is a little difficult to acces your account, but nothing imposssible. They send emails including your access to the account.
What problems is WATI solving and how is that benefiting you?
It proved to be amazingly effective when contributing to provide a better assistance to customers in the marketing field, providing solutions to maintain better communication, better sales results and helping us bear with the spam and space problem when coming to messaging from the Basic Whatsapp Business solution. The phone was no longer capable of solving our communications and also is giving us a better way to approach new customers, always putting the final customer in control.
We've had a great experience using Wati
What do you like best about WATI?
We've had a great experience using Wati for our WhatsApp campaigns. what we liked:
1.The platform makes it incredibly easy to create campaigns quickly
2. offers a wide range of features, including automation bots and shared inbox management.
3.The WooCommerce integr...
WATI – The Perfect WhatsApp Solution for Agencies & Digital Creators
What do you like best about WATI?
WATI has totally changed the game in how we connect with clients and their audiences. Thanks to awesome automation tools, customer service and broadcast messages are a breeze!
WATI's communication simplification is a game-changer for us as an agency. It saves us so...
WATI - The Perfect WhatsApp Solution
What do you like best about WATI?
1.The platform makes it incredibly easy to use and campaigns quickly.
2. offers a wide range of features, including automation bots.
3. The messaging limit automatically increased without us having to inform the team.
We primarily use Wati for broadcast messages...
Great Products for Beginners
What do you like best about WATI?
Simple and easy to set up if you know what you're doing, demos are available to help you wherever you need and there's also live chat to help you when you get stuck. The product is simple and quite easy to use, basic templates and functionality exist and are quite e...
Company Information
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FAQ
Here are some frequently asked questions about WATI.
WATI is a tool for businesses to manage communications via WhatsApp.
You set predefined responses to common questions, which are sent automatically.
Yes, WATI offers bulk messaging capabilities for quick updates.
Yes, WATI integrates seamlessly with many CRM systems and other business tools.
You will need a WhatsApp Business account to get started with WATI.
Yes, WATI supports multi-agent access for team collaboration.
Currently, WATI is web-based, but it is accessible from mobile devices through a browser.
WATI provides insights into message delivery rates and customer engagement metrics.