yellow AI
Yellow.ai is a user-friendly platform for building AI chatbots.
Overview
Yellow.ai is a powerful platform designed to help businesses create smart chatbots that can interact with customers. It uses artificial intelligence to provide quick and efficient responses, making it easier for companies to manage customer queries. With its intuitive interface, anyone can build a chatbot without needing extensive technical skills.
The platform supports multiple languages, enabling businesses to reach a global audience. Yellow.ai offers various integration options with popular tools and services, helping companies streamline operations. Its advanced analytics features allow users to track performance and understand customer needs better.
Overall, Yellow.ai empowers businesses to enhance customer engagement and improve service delivery. By using this platform, companies can save time, cut costs, and provide 24/7 support to their customers, all through intelligent automation.
Pricing
| Plan | Price | Description |
|---|---|---|
| Small-Business | N/A | - |
| Enterprise | N/A | - |
Key features
Multi-language Support
Yellow.ai can communicate in different languages, helping businesses connect with customers worldwide.
Customizable Chatbot
Users can tailor the chatbot's responses and appearance to match their brand identity.
Analytics Dashboard
The platform provides insights into customer interactions, helping businesses improve their services.
Integration Capabilities
Yellow.ai easily connects with various software systems to enhance functionality.
AI-powered Responses
The chatbot learns from previous interactions to provide more accurate answers over time.
User-Friendly Interface
Building and managing chatbots is simple, even for those without technical skills.
24/7 Availability
The chatbot is always ready to assist customers, improving service quality.
Quick Setup
Businesses can quickly launch their chatbots without extensive delays in development.
Pros & Cons
Pros
- Easy to Use
- Cost-effective
- Flexible
- Scalable
- Excellent Support
Cons
- Limited Free Features
- Learning Curve
- Dependency on Internet
- Customization Restrictions
- Pricing
Feature Ratings
Based on real user reviews, here's how users rate different features of this product.
Communication
As reported in 14 yellow.ai reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Based on 14 reviewsDelivers notifications to both sides of the conversation. 14 reviewers of yellow.ai have provided feedback on this feature.
Based on 14 reviewsSends automated emails to further engage clients and potential clients. 10 reviewers of yellow.ai have provided feedback on this feature.
Based on 10 reviewsAllows for live chat to be enabled within the app for customer help. This feature was mentioned in 13 yellow.ai reviews.
Based on 13 reviewsAllows agents to join a customer's browser session and navigate through the website with them.
Internal Use
As reported in 16 yellow.ai reviews. Allows users to customize chat colors, text, logos, and branding.
Based on 16 reviewsBased on 11 yellow.ai reviews. Archives conversations in a separate location for later reference.
Based on 11 reviewsAs reported in 12 yellow.ai reviews. Enables employees to denote potential customers.
Based on 12 reviewsEstablishes a knowledge base for employee reference during conversations. 13 reviewers of yellow.ai have provided feedback on this feature.
Based on 13 reviewsBased on 13 yellow.ai reviews. Provides a central location for help requests, helping employees respond sooner.
Based on 13 reviewsAllows for the creation of profiles for contacts and customers. This feature was mentioned in 13 yellow.ai reviews.
Based on 13 reviewsMessenger
Mapped-out responses for conversations. 10 reviewers of yellow.ai have provided feedback on this feature.
Based on 10 reviewsBased on 11 yellow.ai reviews. Artificial intelligence (AI) and chatbot involvement.
Based on 11 reviewsLive human component of conversations.
Quality of interface for designing and customizing conversation maps. 10 reviewers of yellow.ai have provided feedback on this feature.
Based on 10 reviewsChannels
Conversations enacted over social media.
Conversations enacted through embedding or pop-ups on websites.
Conversations enacted through text message (SMS).
Conversations enacted through voice assistants.
Conversations enacted through other channels.
Customers
Overall quality of customer targeting based on needs or situations.
Creation and modification of customer profiles based on conversations.
Reporting based around specific and overall conversation results. This feature was mentioned in 10 yellow.ai reviews.
Based on 10 reviewsCapture and organization of leads from conversations.
Success rate of conversations leading to customer purchases. 10 reviewers of yellow.ai have provided feedback on this feature.
Based on 10 reviewsResponses
Provides personalized responses to interlocator based on segmentation or past responses.
Based on 11 yellow.ai reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.
Based on 11 reviewsBased on 11 yellow.ai reviews. Can have a natural, human-like conversation with an interlocator.
Based on 11 reviewsCustomize your chat workflows with rules and automations.
Control who the chatbot converses with (and when).
Has the ability to connect interlocator with a human agent when the need arises.
Can provide interlocators with menus, through which they can choose a relevant response.
Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.
Platform
Allows business to edit conversations to meet the unique needs of one's business.
As reported in 10 yellow.ai reviews. Gives users the ability to update systems, like CRM, based on conversations.
Based on 10 reviewsBased on 10 yellow.ai reviews. Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.
Based on 10 reviewsProvide tools for live chat on one's website.
Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.
Has the ability to customize look and feel of chatbot to match` company branding.
Gives user the ability to analyze conversations with the chatbot and see its performance.
Allows users to test the efficacy of various responses through A/B testing.
Allows for varying access to chatbot and admin settings, depending on user, their role, etc.
Can collect and store information from interlocators, such as email, phone number, etc.
Customer Support
Is able to process inquiries submitted by text data from live chat, email, or SMS
Comprehends human speech and can transcribe it to text for processing
The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries
Automation
The platform is able to automatically determine how to resolve help tickets without assistance by human agents
The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence
When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to
Artificial Intelligence
The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses
Multilingual capabilities allow the AI to process inquiries from many languages
The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers
Automation - AI Agents
Allows users to automate responses to customer inquiries across various channels.
Allows users to automate responses to customer inquiries across various channels.
Allows users to automate the process of generating and qualifying sales leads.
Allows users to automate the handling, processing, and management of documents.
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Autonomy - AI Agents
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Provides the AI agent the ability to execute tasks without requiring constant user input.
Allows the AI agent to identify and resolve issues without user intervention.
Rating Distribution
Screenshots
User Reviews
View all reviews on G2Yellow.ai Chatbot Developement platform
What do you like best about yellow.ai?
Very handy and easy to use, Implementing new features to your bot is just a click away, prefer this over other platforms for chatbot developement, integration is pretty easy.
What do you dislike about yellow.ai?
nothing really to dislike about, everything is pretty good
What problems is yellow.ai solving and how is that benefiting you?
Yellow.ai is revolutionizing customer service and business operations by addressing several key challenges through its AI-powered platform. By automating routine customer service tasks with AI chatbots, it significantly reduces wait times and ensures quick, consistent support, enhancing overall customer satisfaction. This automation also helps businesses lower operational costs, allowing human agents to focus on more complex issues and improving productivity. The platform's natural language processing capabilities enable it to understand and respond to customer queries in a human-like manner, further personalizing the customer experience. Additionally, Yellow.ai's chatbots are available 24/7, providing round-the-clock support, which is particularly beneficial for businesses with a global customer base. The scalability of Yellow.ai's solutions means they can grow with your business, handling increasing volumes of customer interactions without compromising service quality. These benefits translate into more efficient and cost-effective customer service, happier customers, and a more productive team. Have you had any experiences with AI-powered customer service tools?
Horrible communication and Mis expectations
What do you like best about yellow.ai?
We still dont have a working product and its been almost 5 months
What do you dislike about yellow.ai?
Their communication is horrible, and they continually lie to keep you on the hook with false promises
What problems is yellow.ai solving and how is that ben...
Comprehensive review of Yeallow-ai Chatbot
What do you like best about yellow.ai?
The chatbot realy live upto the word no code low code. Its intuitive interface guide user to build dynamic solutions efforlessly and implement it. The 24/7 customer support help us with any queries and provide solution asap. The chatbot offers a breath of inte...
Exploring the Pros and Cons of Yellow.ai: Likes and Considerations
What do you like best about yellow.ai?
Natural Language Processing (NLP): Yellow.ai employs advanced NLP algorithms to understand and respond to user inputs in a more human-like manner.
Multichannel Support: It allows businesses to deploy chatbots across various channels, such as websites, messagin...
Good product with average support system
What do you like best about yellow.ai?
We have 2 BOTs created via Yellow ai and its really good
What do you dislike about yellow.ai?
The service is average. We have to raise all issues on emails in order to get a resolution. Post onboarding the service levs drop.
What problems is yellow.ai solving...
Company Information
Alternative Conversational Intelligence tools
FAQ
Here are some frequently asked questions about yellow AI.
Yellow.ai is a platform that enables businesses to create AI chatbots for customer interaction.
Yes, it has a user-friendly interface that makes it easy for anyone to set up and manage chatbots.
Absolutely! You can modify your chatbot's looks and responses to fit your brand.
Yes, Yellow.ai can communicate in several languages, allowing you to serve a global audience.
Yellow.ai offers integration with various software tools to enhance its functionality.
The analytics dashboard provides insights about customer queries and chatbot performance.
Currently, Yellow.ai is primarily web-based, but you can use it on mobile browsers.
Yellow.ai offers customer support to help users troubleshoot issues and optimize their chatbots.