Zendesk Support Suite
A complete solution for better customer support.
Overview
Zendesk Support Suite is a powerful tool designed to help businesses manage customer service. It combines various support channels into one place, making it easier for teams to respond to inquiries. With its user-friendly interface and advanced features, Zendesk aims to enhance the customer experience through efficient service delivery.
The suite includes multi-channel support, allowing agents to provide help through email, chat, and social media. This flexibility means that customers can reach out in the way that is most convenient for them. Additionally, with built-in reporting tools, managers can track performance and make informed decisions.
Zendesk also offers customization options to tailor the experience for both customers and agents. Companies can adapt their support processes to better align with their specific needs. Overall, Zendesk Support Suite is an essential tool for any organization that prioritizes excellent customer service.
Pricing
| Plan | Price | Description |
|---|---|---|
| Support Only (Team) | $19.00 (1 user per month billed annually) | Integrated customer support |
| Support Only (Pro) | $55.00 (1 user per month billed annually) | Integrated customer support |
| Support Only (Enterprise) | $115.00 (1 user per month billed annually) | - |
| Suite Team | $55.00 (1 user per month billed annually) | Get the fundamentals right. Deliver support across any channel, all from one place. |
| Suite Growth | $89.00 (1 user per month billed annually) | Go further with a little extra help. Tap into self-service and more automations. |
| Suite Pro | $115.00 (1 user per month billed annually) | Work even better together. Get deeper collaboration, routing, and analytics. |
| Suite Enterprise | $169.00 (1 user per month billed annually) | All the core elements needed for excellent customer support. |
Key features
Multi-Channel Support
Enables businesses to assist customers through various platforms like email, chat, and social media.
Ticketing System
Organizes and prioritizes customer requests in an efficient manner.
Automations
Reduces repetitive tasks by automating responses and workflows.
Reporting and Analytics
Provides insights into customer support performance with detailed reports.
Customizable Templates
Allows businesses to create personalized help center templates for better branding.
Collaborative Tools
Features like internal notes facilitate teamwork among support agents.
Mobile Access
Agents can respond to tickets on the go with dedicated mobile apps.
Self-Service Portal
Lets customers find answers themselves, reducing the burden on support agents.
Pros & Cons
Pros
- Easy to Use
- Comprehensive Support
- Strong Analytics
- Flexible Pricing
- Robust Integrations
Cons
- Costly for Small Businesses
- Learning Curve
- Limited Customization
- Overdependence on Internet
- Updates Can Be Disruptive
Feature Ratings
Based on real user reviews, here's how users rate different features of this product.
Platform
Based on 1090 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices.
Based on 1090 reviewsBased on 1446 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.
Based on 1446 reviewsBased on 1659 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Based on 1659 reviewsBased on 1450 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality
Based on 1450 reviewsBased on 2048 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress
Based on 2048 reviewsBased on 2116 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance
Based on 2116 reviewsProvide tools for live chat on one's website. 395 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 395 reviewsAllows easy integrations with applications, such as messenger applications, APIs, and customer support tools. 393 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 393 reviewsHas the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 388 Zendesk Support Suite reviews.
Based on 388 reviewsBased on 389 Zendesk Support Suite reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.
Based on 389 reviewsCan collect and store information from interlocators, such as email, phone number, etc. This feature was mentioned in 382 Zendesk Support Suite reviews.
Based on 382 reviewsTicket and Case Management
Based on 2231 Zendesk Support Suite reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket
Based on 2231 reviewsBased on 2247 Zendesk Support Suite reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response
Based on 2247 reviewsBased on 2172 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions
Based on 2172 reviewsBased on 2018 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply
Based on 2018 reviewsBased on 1607 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs)
Based on 1607 reviewsBased on 2086 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions
Based on 2086 reviewsBased on 2074 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives
Based on 2074 reviewsBased on 1539 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Central repository for account and contact information
Based on 1539 reviewsCommunication Channels
Based on 1748 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents
Based on 1748 reviewsBased on 1993 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket
Based on 1993 reviewsBased on 1412 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live
Based on 1412 reviewsBased on 1118 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks
Based on 1118 reviewsBased on 1005 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Make and receive calls directly in the application. Track and record calls for analysis.
Based on 1005 reviewsSelf-Service Experience
Provides a repository of information that can be used by those seeking support. 1364 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 1364 reviewsMakes articles in the knowledge base searchable on the web. This feature was mentioned in 1321 Zendesk Support Suite reviews.
Based on 1321 reviewsEnables users to engage with other users to solve common issues. 920 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 920 reviewsAs reported in 541 Zendesk Support Suite reviews. Optimizes the customer self-service experience on mobile devices
Based on 541 reviewsBased on 669 Zendesk Support Suite reviews. Gives the user targeted, personalized results based on their activity or preferences
Based on 669 reviewsSelf-Service Platform
As reported in 707 Zendesk Support Suite reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.
Based on 707 reviewsAutomates some or all operation related tasks This feature was mentioned in 717 Zendesk Support Suite reviews.
Based on 717 reviewsBased on 536 Zendesk Support Suite reviews. Utilizes artificial intelligence to improve workflows or customer experiences
Based on 536 reviewsAs reported in 679 Zendesk Support Suite reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools
Based on 679 reviewsCommunication
Based on 771 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Based on 771 reviewsBased on 789 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.
Based on 789 reviewsBased on 548 Zendesk Support Suite reviews. Sends automated emails to further engage clients and potential clients.
Based on 548 reviewsBased on 568 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.
Based on 568 reviewsAs reported in 351 Zendesk Support Suite reviews. Allows agents to join a customer's browser session and navigate through the website with them.
Based on 351 reviewsInternal Use
Based on 1446 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.
Based on 1446 reviewsBased on 684 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.
Based on 684 reviewsBased on 486 Zendesk Support Suite reviews. Enables employees to denote potential customers.
Based on 486 reviewsEstablishes a knowledge base for employee reference during conversations. This feature was mentioned in 730 Zendesk Support Suite reviews.
Based on 730 reviewsBased on 657 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.
Based on 657 reviewsBased on 684 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.
Based on 684 reviewsProcess
Scours various channels for brand mentions to proactively seek reparative communications. This feature was mentioned in 518 Zendesk Support Suite reviews.
Based on 518 reviewsBased on 694 Zendesk Support Suite reviews. Creates and assigns support tickets, scheduling them in a timely manner.
Based on 694 reviewsAllows administrators to create templated responses to frequently asked questions. This feature was mentioned in 643 Zendesk Support Suite reviews.
Based on 643 reviewsChannels
Based on 694 Zendesk Support Suite reviews. Ability to connect agents with customers through Live Chat.
Based on 694 reviewsAs reported in 539 Zendesk Support Suite reviews. Connects employees with customers through a social media solution.
Based on 539 reviewsAbility to connect agents with customers through email. 518 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 518 reviewsConnects employees with customers through a calling solution. This feature was mentioned in 441 Zendesk Support Suite reviews.
Based on 441 reviewsAs reported in 378 Zendesk Support Suite reviews. Ability to connect agents with customers through text message solution.
Based on 378 reviewsInsight
Provides opportunity for customers to give feedback through a survey. This feature was mentioned in 494 Zendesk Support Suite reviews.
Based on 494 reviewsBased on 605 Zendesk Support Suite reviews. Enables administrators to create customized reports reflecting customer satisfaction.
Based on 605 reviewsAs reported in 518 Zendesk Support Suite reviews. Allows administrators to track visitor activity to understand the research that was done before turning to customer service.
Based on 518 reviewsProvides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. 625 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 625 reviewsAdministration
Based on 191 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Tools to track and implement required IT changes in a system.
Based on 191 reviewsBased on 172 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Tools to organize and manage all IT assets within an organization.
Based on 172 reviewsBased on 219 Zendesk Support Suite reviews and verified by the G2 Product R&D team. A means to view and analyze a large amount of data in order to gain business insights.
Based on 219 reviewsAs reported in 556 Zendesk Support Suite reviews. Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable.
Based on 556 reviewsAs reported in 537 Zendesk Support Suite reviews. Operationalizes data delivery workflows to easily scale repeatable preparation needs
Based on 537 reviewsAs reported in 598 Zendesk Support Suite reviews. Provide workflows to create and escalate issues related to risks and requests
Based on 598 reviewsBased on 615 Zendesk Support Suite reviews. Integrates with live chat, chatbots, help desk, or other customer service software
Based on 615 reviewsGrant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 726 Zendesk Support Suite reviews.
Based on 726 reviewsSoftware is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took This feature was mentioned in 729 Zendesk Support Suite reviews.
Based on 729 reviewsAbility to schedule push notifications at a specific date and time, or set an expiration for time-bound messages This feature was mentioned in 87 Zendesk Support Suite reviews.
Based on 87 reviewsProvides the ability to automate notifications based on user behavior 135 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 135 reviewsAs reported in 91 Zendesk Support Suite reviews. Ability to segment audiences based on device type, location, demographics, customer behavior, etc.
Based on 91 reviewsBased on 124 Zendesk Support Suite reviews. Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software)
Based on 124 reviewsService Desk
Based on 247 Zendesk Support Suite reviews and verified by the G2 Product R&D team. A place for users to submit tickets when they require IT help.
Based on 247 reviewsBased on 223 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.
Based on 223 reviewsBased on 211 Zendesk Support Suite reviews and verified by the G2 Product R&D team. The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.
Based on 211 reviewsCompliance
As reported in 521 Zendesk Support Suite reviews. Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc.
Based on 521 reviewsEnsures user access management, data lineage, and data encryption This feature was mentioned in 483 Zendesk Support Suite reviews.
Based on 483 reviewsAs reported in 486 Zendesk Support Suite reviews. Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA.
Based on 486 reviewsPerform ad-hoc or ongoing IT audits at different levels of the company. 460 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 460 reviewsData Security
As reported in 428 Zendesk Support Suite reviews. Identify risk data attributes such as description, category, owner, or hierarchy.
Based on 428 reviewsProtects data with some form of encryption as it leaves your secure or local network. 429 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 429 reviewsAllows administrators to set user access privileges to permit approved parties to access sensitive data. 519 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 519 reviewsRequires a second level of authentication, such as sms messaging or customized tokens, to access data. This feature was mentioned in 466 Zendesk Support Suite reviews.
Based on 466 reviewsUsability
Permits use by job roles outside of service department This feature was mentioned in 586 Zendesk Support Suite reviews.
Based on 586 reviewsBased on 582 Zendesk Support Suite reviews. Allows linking of useful information such as screen shots
Based on 582 reviewsProvides direct contact between CSRs and customers outside of milestones This feature was mentioned in 554 Zendesk Support Suite reviews.
Based on 554 reviewsReporting
Informs stakeholders of activity on escalated or high-value cases 512 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 512 reviewsEvaluates frequency of types of complaints This feature was mentioned in 486 Zendesk Support Suite reviews.
Based on 486 reviewsBased on 566 Zendesk Support Suite reviews. Includes a dashboard or other means of performance monitoring
Based on 566 reviewsProductivity Tools
Allows users to leave notes or comments on emails or relevant cases. 285 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 285 reviewsProvides a dedicated space or a thread feature that allows for long-form discussion. This feature was mentioned in 285 Zendesk Support Suite reviews.
Based on 285 reviewsOffer in-application assignment and task tracking functionality. This feature was mentioned in 271 Zendesk Support Suite reviews.
Based on 271 reviewsAllows users to create and follow predetermined workflows attached to actions. This feature was mentioned in 266 Zendesk Support Suite reviews.
Based on 266 reviewsAllows users to create canned answers or templates for email responses. 277 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 277 reviewsIntegrates without outside software to provide additional functionality or pull information. 273 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 273 reviewsProvides a tagging system to allow users to sort emails by relevant subject. 305 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 305 reviewsAnalytics
Analyzes trends in email content and resolution. 226 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 226 reviewsBased on 267 Zendesk Support Suite reviews. Tracks performance and productivity of users inside the application.
Based on 267 reviewsAs reported in 256 Zendesk Support Suite reviews. Tracks email analytics like emails opened, how long the email was opened for, etc.
Based on 256 reviewsFunctionality
Based on 199 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Provides a service desk for users to submit tickets for IT-related issues.
Based on 199 reviewsBased on 163 Zendesk Support Suite reviews. Tracks action-by-action asset performance with machine- or human-readable logs.
Based on 163 reviewsBased on 171 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Creates alerts when tracked assets encounter errors or performance issues.
Based on 171 reviewsBased on 181 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Automates repetitive tasks associated with IT service operations and maintenance.
Based on 181 reviewsManagement
Based on 184 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.
Based on 184 reviewsBased on 185 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Provides administrative tools for routine maintenance, upkeep, and tracking.
Based on 185 reviewsBased on 174 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Gives administrators control over user privileges and accessibility for IT assets.
Based on 174 reviewsBased on 134 Zendesk Support Suite reviews and verified by the G2 Product R&D team. Gives administrators control over hardware and software resource allocation and tracking.
Based on 134 reviewsAs reported in 127 Zendesk Support Suite reviews. Controls policies and configurations across business applications and hardware.
Based on 127 reviewsKnowledge Management
As reported in 741 Zendesk Support Suite reviews. Enables the creation of an internal repository of knowledge articles
Based on 741 reviewsAs reported in 592 Zendesk Support Suite reviews. Provides workflows for writing, editing, approving, and publishing knowledge article content
Based on 592 reviewsHelps users understand which knowledge articles are working and identifies areas of improvement This feature was mentioned in 644 Zendesk Support Suite reviews.
Based on 644 reviewsCustomer Support
Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query 606 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 606 reviewsBased on 582 Zendesk Support Suite reviews. Analyzes customer support tickets or conversations to suggest relevant knowledge articles
Based on 582 reviewsAllows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues 418 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 418 reviewsResponses
Customize your chat workflows with rules and automations. This feature was mentioned in 393 Zendesk Support Suite reviews.
Based on 393 reviewsControl who the chatbot converses with (and when). 390 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 390 reviewsHas the ability to connect interlocator with a human agent when the need arises. 376 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 376 reviewsBased on 374 Zendesk Support Suite reviews. Can provide interlocators with menus, through which they can choose a relevant response.
Based on 374 reviewsCan send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. This feature was mentioned in 282 Zendesk Support Suite reviews.
Based on 282 reviewsConversational Platform
Based on 761 Zendesk Support Suite reviews. Identifies the customer and personalizes interaction at every touchpoint.
Based on 761 reviewsBased on 617 Zendesk Support Suite reviews. Allows multiple related channels to interact at once to reduce transfers.
Based on 617 reviewsBased on 586 Zendesk Support Suite reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.
Based on 586 reviewsAs reported in 655 Zendesk Support Suite reviews. Provides features for sending outbound messages to engage customers through proactive support.
Based on 655 reviewsSupport Automation
As reported in 620 Zendesk Support Suite reviews. Can route contacts to agents the customer has worked with before.
Based on 620 reviewsBased on 664 Zendesk Support Suite reviews. Provides features for escalating conversations to the appropriate agent.
Based on 664 reviewsBased on 617 Zendesk Support Suite reviews. Maintains a transcript of conversations from all channels.
Based on 617 reviewsBased on 695 Zendesk Support Suite reviews. Enables customers to resolve queries or issues without the assistance of an agent.
Based on 695 reviewsMessaging Channels
Ability to send reminders via SMS messaging to a mobile device This feature was mentioned in 61 Zendesk Support Suite reviews.
Based on 61 reviewsAbility to send proactive notifications via email This feature was mentioned in 151 Zendesk Support Suite reviews.
Based on 151 reviewsAbility to send reminders via voice messaging This feature was mentioned in 74 Zendesk Support Suite reviews.
Based on 74 reviewsAbility to support a two way messaging/conversation between customer and customer support agent 81 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 81 reviewsGenerative AI
Allows users to generate text based on a text prompt. This feature was mentioned in 41 Zendesk Support Suite reviews.
Based on 41 reviewsCondenses long documents or text into a brief summary. This feature was mentioned in 40 Zendesk Support Suite reviews.
Based on 40 reviewsAllows users to generate text based on a text prompt. This feature was mentioned in 110 Zendesk Support Suite reviews.
Based on 110 reviewsBased on 113 Zendesk Support Suite reviews. Condenses long documents or text into a brief summary.
Based on 113 reviewsAs reported in 59 Zendesk Support Suite reviews. Condenses long documents or text into a brief summary.
Based on 59 reviewsBased on 35 Zendesk Support Suite reviews. Allows users to generate text based on a text prompt.
Based on 35 reviewsCondenses long documents or text into a brief summary. This feature was mentioned in 36 Zendesk Support Suite reviews.
Based on 36 reviewsAllows users to generate text based on a text prompt. 106 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 106 reviewsAs reported in 105 Zendesk Support Suite reviews. Condenses long documents or text into a brief summary.
Based on 105 reviewsAllows users to generate text based on a text prompt. 113 reviewers of Zendesk Support Suite have provided feedback on this feature.
Based on 113 reviewsCondenses long documents or text into a brief summary. This feature was mentioned in 113 Zendesk Support Suite reviews.
Based on 113 reviewsBased on 46 Zendesk Support Suite reviews. Allows users to generate text based on a text prompt.
Based on 46 reviewsBased on 45 Zendesk Support Suite reviews. Condenses long documents or text into a brief summary.
Based on 45 reviewsRating Distribution
Screenshots
User Reviews
View all reviews on G2Solution for improving customer satisfaction and streamlining workflows
What do you like best about Zendesk Support Suite?
Lo que más me gusta de Zendesk Support Suite es que empresas todos los canales como emails, chats, mensajes en redes sociales, llamadas, etc. en un único lugar. Es natural y rápido y es algo que enseguida vas a tener ordenado. Además, puedes personalizarte hacerlo cierre de deals workflow con tickets y automatización funciones condicionales, campos personalizados, disparadores, avisos, y mucho más, loque te permite ganar ¿Mucho tiempo?
What do you dislike about Zendesk Support Suite?
Incluso Zendesk Support Suite, que cuenta con muchas funciones excelentes, puede parecer un complemento desalentador de configurar para los equipos que nunca han usado una plataforma de la competencia. Uno de los aspectos menos favorables de esta solución son las limitaciones financieras, que pueden excluir a las empresas en fase de inicio o las start up. Para obtener una funcionalidad completa y disfrutar de las integraciones conocidas, tendrá que elevarse a un determinado nivel de suscripción. Naturalmente, este monto de dinero no es precisamente insignificante cuando se suma a las tarifas de suscripción. El precio y las limitaciones asociados con Zendesk Suite no deben disuadirlo. Aun así, el costo asociado con una de las ofertas no subyuga opciones equivalentes de otros proveedores en nuestro ranking de Software de soporte.
What problems is Zendesk Support Suite solving and how is that benefiting you?
Zendesk Support Suite nos ha cambiado la vida a la hora de tratar las consultas de los clientes. Antes, teníamos que dar “bambas” con las comunicaciones (email, chat, social media, lo que cuaresme!) buses que nos hacía los procesos lentos y a veces nos hacía saltar mensajes, para responder tarde a las consultas. Con Zendesk todo está en un mismo lado y eso nos da mucho control y tracking de las conversaciones de los usuarios. Las herramientas para automatizar las colas de tickets, los recordatorios, etc. nos ahorra ¡enormemente tiempo! En resumen diremos que:” nos ha utilizado a ser global más rápidos, en contestar a nuestros clientes y por lo tanto mejorando la satisfacción de los mismos alto fuertemente.
Zendesk is by far the best platform for customer support companies.
What do you like best about Zendesk Support Suite?
Zendesk is well-organized, user-friendly, provides lots of tools to perform different tasks depending on the business needs, offers multiple channels of communication to unify every interaction in a single place, and even though there are a lot of t...
Zendesk makes ticketing much simplier
What do you like best about Zendesk Support Suite?
What I like best about the Zendesk Support Suite is its comprehensive and flexible approach to customer support. The platform integrates a variety of support channels—email, chat, social media, phone, and even messaging apps—into one centralized hub...
All in One tool to support our clients in different channels
What do you like best about Zendesk Support Suite?
We use Zendesk to assist our clients through phone, chats and email. It is like an all in one tool to provide support. It is easy to manage customer inquiries in one place and very user-friendly. I can organize my tasks, making support more efficien...
Review of a ticket solving and time management tool: Zendesk
What do you like best about Zendesk Support Suite?
The best part about Forwarder for Zendesk is:
It is easy to allocate work to the employees by making chanels and group and allocating work in them.
The managers can determine the performance of the employees through it's work scheduling feature like...
Company Information
Alternative Conversational Intelligence tools
FAQ
Here are some frequently asked questions about Zendesk Support Suite.
It's a tool designed to help businesses manage and improve their customer service experiences.
The ticketing system organizes customer requests, allowing agents to prioritize and resolve issues efficiently.
Yes, Zendesk has mobile apps for both iOS and Android to help agents respond to tickets on the go.
Yes, Zendesk offers a free trial period for new users to explore its features.
You can generate performance reports, ticket resolution times, and customer satisfaction metrics.
You can use the customizable templates provided by Zendesk to create a help center that suits your brand.
Absolutely! Zendesk integrates with a wide variety of third-party applications to enhance its functionality.
Zendesk supports email, chat, social media, and more, giving customers multiple ways to reach you.